"I have used a practice management software for the past twelve years that was so complicated that you dare not do anything new on it for fear of falling in a black hole! The technical support service was rude and downright mean. They were expensive and had me trapped in their cycle of dependence on that same rude service.
I have searched over the past few years for something that I didn't feel "held hostage", and wasn't gouged with the high cost of maintenance fees. By accident I came upon COUNSOL by a fellow therapist. My life has changed! The simplicity and functional features of COUNSOL are amazing. They have thought of just about everything! AND their technical support and service are incredible. They have lots of patience with you on the learning curve, willing to think about changes and functionality, and immediately responsive with a friendly solution. The stress that I once had doing my own booking, billing, and notes has reduced dramatically! Plus, I can do everything while sitting with my client on my iPad or iPhone. I can be on vacation, at a workshop, at home on my back porch, and still be fully in charge of my schedule. I use the free app called GOOGLE VOICE for messaging and "hide my number" feature when returning calls to clients. The combo is flawless!!!
Plus, COUNSOL will allow my client to privately and safely log in to their own account and see their schedule, print their bill, journal, get notes and messages from me, and be notified by email and/or text as soon as they make an appointment AND then a 24 hour reminder before their next appointment. Again, flawless!
I tell my wife everyday how much COUNSOL has made my counseling life easier!
I have learned over the past twenty years that my clients like me personally to schedule appointments. To be honest, I like it too and let me tell you why....When I make the appointments they are more compliant in showing up because they have already made an emotional bond with me in talking about why they are coming. They also pay at the time of session every time because of that connection. THAT connection is priceless! Do yo think I like COUNSOL? I love it!"