Whether viewing from the Claims section or any Sessions list view, being able to quickly identify the status of claims is beneficial for billing management.
Status Updated |
Status |
Color Code |
Icon |
Definition |
Auto |
Draft |
Gray |
|
A claim has been created, but has not yet been saved as complete. |
Auto |
Ready |
Yellow |
|
The claim has been saved as complete in the outbox and is awaiting auto-pick-up from Office Ally. |
Auto |
Submitted |
Orange |
|
CounSol.com has submitted the claim to Office Ally for processing. |
Auto |
Acknowledged |
Purple |
|
Office Ally has received the claim and will soon scan the claim for accurate/acceptable completion. |
Auto |
Accepted |
Blue |
|
Office Ally has scanned the claim, deemed all fields to appear complete and accurate, and sent the claim on to the designated payer. |
Auto |
Rejected |
Red |
|
Office Ally has scanned the claim, found an issue with the claim, and can not submit the claim on your behalf. |
Manual |
Paid |
Green |
|
Remittance was received for the processed claim. |
Manual |
Re-Submitted |
Gray |
|
The claim was previously rejected by the payer and has been resubmitted with corrections. |
Manual |
Passed |
Gray |
|
Attention should be given to the claim by the next responsible billing person. |
Manual |
Pending |
Gray |
|
The claim is being processed by the payer and remittance is pending. |
Manual |
Corrected |
Gray |
|
Errors on the claim have been corrected. The claim is awaiting attention before being saved as Ready. |
Manual |
Denied |
Gray |
|
The claim was denied by the payer. |
Manual |
Modify |
Gray |
|
The claim is need of modification by the appropriate billing person. |
Manual |
Canceled |
Gray |
|
The claim was canceled. |
|
|
|
|
Note: Auto Status Updates occur automatically as result of changes within the system.
Manual Status Updates are selected by you after clicking the Update Status link and making changes to reflect your billing actions.
