If a payment that took place outside the system should be removed, a payment was refunded outside of the system, or a payment was recently processed through the merchant gateway needs to be canceled before posting to the client's account - the easiest method for resolving the issue is to simply void the incorrect payment.
NOTE: These instructions will not initiate a refund of a processed payment. If a posted payment needs to be refunded, see the Refund Payment page for more information.
How to void a payment:
1. Select the Clients icon, then click on the desired client’s name from the Active clients list.
2. Click on the Billing tab.
3. Click on the Payment Number under Type.
4. Click the Void Payment button.
5. To confirm, click the Void Payment button again.
