Privacy Statement

Effective on March 20, 2014

1. Purpose

CounSol respects your privacy, and we will protect any information you give to us. We have developed this privacy policy to explain our practices, and this policy is incorporated into, and subject to, our Privacy Policy and Terms of Use. This Privacy Policy (“Policy”) discloses the policies and practices of Counsol LLC (“CounSol”) with respect to maintaining the privacy of organizational and personal information collected and stored by CounSol in relation to individuals who have:

  • registered to have access to a CounSol web site;
  • submitted an inquiry or request to CounSol via a CounSol web site;
  • registered to attend an event via a CounSol web site;
  • subscribed to a CounSol newsletter or publication;
  • downloaded material from a CounSol web site;
  • purchased a product or service from CounSol; or
  • been authorized as a user of a CounSol Software-as-a-Service product.
  • Submit a product review
  • Submit a comment and/or inquiry to our community message boards, 'Live Chat' feature
  • Provide us feedback

This Policy applies to all web sites operated by CounSol for the purpose of the provision of information about its products, solutions and services or general information pertaining to our compliance on HIPAA and HITECH regulations, compliance, enforcement and best practices.

Counsol LLC recognizes that the protection of the privacy of personal and organizational data and information received and stored by it is important. As a company that provides services and solutions to assist healthcare professionals and Covered Entity organizations with their healthcare practice and compliance with HIPAA and HITECH security and privacy regulations, CounSol is especially cognizant of its duty to safeguard such information against inappropriate use and disclosure, and to the rights of individuals and organizations to maintain control over their organizational and personal data while accessing CounSol’s resources. Due to the Children’s Online Privacy Protection Act of 1998, users must be at least thirteen (13) years of age to use the services and we ask that minors (under the age of 18) do not submit any personal information to CounSol or use the services. CounSol will not knowingly collect information from users in this age group.

This Policy sets out the following:

  1. The type of information collected and stored by CounSol
  2. How such information is utilized by CounSol
  3. With whom CounSol shares the information
  4. CounSol’s policy regarding correcting and updating personally identifiable information
  5. CounSol’s policy regarding deleting or deactivating personally identifiable information CounSol’s database
  6. Assess the needs of your business to determine which products best meet those needs
  7. Send you requested product information
  8. Fulfill your order
  9. Send you an order confirmation
  10. Show you products you may be interested in
  11. Send you a newsletter, whitepaper, or marketing communications
  12. Respond to your questions and concerns
  13. Assist you with troubleshooting issues and offer support services
  14. Improve our Web site and marketing efforts

2. Types of Data and Information Collected and Stored by CounSol

CounSol collects and stores some or all of the following information about individuals:

  • Organization name, address, and phone number of the organization’s primary location and details of any additional locations provided to CounSol

  • Names, job titles, email addresses, and other contact details of individuals provided to CounSol by those individuals

3. Correct or Update Information

All individuals for whom CounSol has collected or stored such Information may provide updates or request that CounSol delete such Information at any time by emailing CounSol at and providing adequate identifying details for CounSol to search and find such Information.

4. Use of Information by CounSol

Generally-speaking, CounSol uses the Information to respond to requests and inquiries made to it; to communicate with correspondents about products, services, and information that may be of interest; and to conduct market research. All Information is considered to be confidential and CounSol shall protect the confidentiality of such Information. It is CounSol’s policy to not disclose Information to or share Information with third parties for any reason except as may be required by law.

CounSol may also de-identify the Information and aggregate it with other de-identified data  anonymously and in aggregate and combined with other individuals’ anonymous data to improve CounSol’s offerings and to further evaluate the HIPAA and HITECH compliance market outlook, provided that such use will not, under any conditions, reveal the identity of the individual or the organization.

5. Use of Email Addresses

With respect in particular to email addresses, CounSol may contact individuals directly for such purposes as: a) to inquire as to such individuals’ satisfaction with their interaction with CounSol, its web sites and/or its solutions and services, and b) to provide newsletters and/or information about other products and services from CounSol that may be of interest. Upon receipt of written notice from any such individual, that he/she is no longer interested in receiving such contact or information, CounSol shall cease such contact with that individual within 30 days.

6. Links to External Web Sites

CounSol’s web sites may contain links to external web sites owned and maintained by third parties. When individuals click on one of these links, he/she is opening a session to another web site. While such external web sites are vetted and believed by CounSol to follow appropriate information security and privacy policies, CounSol does not accept liability or responsibility for any web site to which CounSol may link, and CounSol encourages individuals to read the privacy statements of such linked sites, as their privacy policies may differ.

7. Use of Cookies

CounSol uses software tags known as “cookies” within certain functions of its web sites to remember its visitors’ preferences and to maximize the performance of the site and the individual’s experience. Access to certain functionality may not be available to individuals that do not give their consent to the data processing carried out through cookies or whose browsers are set to reject all cookies.

8. Information Security

All Information is stored and maintained in secure facilities that limit access to authorized personnel only. As part of CounSol’s continuous risk management process, its web sites are regularly tested to assess vulnerabilities and controls, remediate deficiencies, and to ensure that all Information is secure from unauthorized access or modification. Information is protected in transit via HTTPS and SSL security. Data is backed up routinely at an off-site remote location consistent with CounSol’s business continuity plan. While CounSol will exert all commercially reasonable efforts to protect the confidentiality, integrity and availability of the Information, CounSol cannot guarantee that such efforts will prevent an unauthorized breach of the Information.

9. Testimonials

CounSol may post an individual’s feedback on its web sites or in material promoting or describing CounSol and its solutions and services. Prior to publishing any such feedback that includes individual or organizational identifying details, CounSol will obtain written consent from the individual and organization.

10. Retention of Information

CounSol will retain the Information for as long as an individual has not requested that his/her Information be deleted from CounSol’s database. CounSol shall securely erase Information from any equipment it retires or transfers.

11. Legal Disclaimer

CounSol’s exercise of this Policy with respect to the Information is subject to existing laws and legal process, and nothing contained in this Policy is in conflict with CounSol’s right to comply with governmental, court, and law enforcement requests or requirements relating to the Information. In the event of a third party request for the Information, to the extent permitted by law CounSol will provide the individual or organization with prompt notice of such request so that the individual or organization may take such actions it may deem appropriate to protect the confidentiality of such Information and/or oppose the request.

12. Changes to this Privacy Policy

CounSol may update this Policy at any time by providing notice of such update on its web site.

13. Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell, rent, trade, or otherwise share your personal information with third parties other than agents, service providers acting on our behalf for limited purposes. For example, we may share personal information with our agents or service providers to send you email on our behalf. Certain features on our site, such as our 'Live Chat', forum, and shopping cart may be hosted by service providers. In this case, these third parties are authorized to use your personal information only to perform the service they are providing for us, and do not have an independent right to disclose, share or use this information for any other purpose.

We reserve the right to disclose your personal information as required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on our Web site) and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, and/or respond to a government request.

In the event Counsol goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our Web site of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.

14. Choice/Opt-Out

You may opt-out of receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in each newsletter or marketing email or you can contact us at

15. Cookies and Other Tracking Technologies

Cookies: Cookies are very small text files that are stored on your computer when you visit certain web pages. We or third parties may use cookies on our site to

  • Compile aggregate statistics about our site visitors

  • Analyze which pages our site visitors visit

  • Measure advertising and promotional effectiveness

  • Make it easier for you to navigate our site

Log Files: As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or page views.

We may use this information, which does not usually identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

Web beacons: A web beacon is an electronic image placed on a web page that can serve many of the same purposes that cookies serve, for example, recording the pages you visit on our site. We or third parties such may use Web beacons to track the traffic patterns of users from one page to another.

We or our third party service provider may use web beacons in some of our emails to let us know which emails have been opened by recipients or track click-through rates. This allows us to gauge the effectiveness of our communications to customers and our marketing campaigns.

16. Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at

17. Links to Other Web Site

Our Site includes links to other websites whose privacy practices may differ from those of Counsol. If you submit personal information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

18. Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Public Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our or our checkout provider's order form, that information is encrypted using secure socket layer technology (SSL).

If you have any questions about security on our Web site, you can contact us at

19. Notification of Privacy Statement Changes

We may update this policy from time to time as our information practices are modified or changed. If we make any material changes to this policy that affect your personal information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change. We encourage you to periodically review this page for the latest information on our privacy practices.

20. Contact Information

You can contact us by writing or email us at the address below.

Counsol LLC
Compliance & Privacy Officer
6735 Conroy Road
Suite 333
Orlando, FL 32835-3566

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