Overview

You’re not simple. We’re not basic.

Control
Every counselor is different and every practice has unique needs. CounSol.com gives you more power over how you manage your practice than any other practice management software, allowing your personal and professional identity to be the foundation of your management system. Nearly every feature on CounSol.com is customizable to fit your precise needs.
  • Complete Practice Management
    CounSol.com complete practice management allows you to easily manage your practice and focus on what is most important; your clients. Your entire counseling practice - client notes, records, appointments and billing, for both online and offline clients - can now be managed from one easy to access site.
  • Custom Client Site
    Easily create your custom client site to match your current website. Our tools allow you to choose fonts, colors, and add text and images. You simply post the HTML on your current site so your clients can click the link that directs them to the secure client portal. There your clients login to view their secure emails from you, schedule appointments, view/pay bills, and write in their private journal. Through the client portal, clients can also access secure online video and chat sessions.
  • Client Billing & Invoicing
    Send invoice notifications via email to your clients, and process credit cards within CounSol.com using one of the following merchant gateways: Stripe.com, BraintreePayments.com, BluePay.com, Forte.net, Payscape.com, Authorize.Net, Squareup.com. Alternatively, if you use Paypal, your clients can pay their invoices directly online without needing to be available. Your private admin keeps track of payments received and alerts you to any pending invoices.
  • HIPAA Compliant
    Our state-of-the-art service was designed to protect the privacy of all counselors and clients. Our servers are housed in a Tier-IV data center with SSAE16, HITRUST, ISO 27001 & PCI 2.0 compliance. PCI (Payment Card Industry) standards are applied to our internal systems and software. All traffic is required to use SSL (Secure Socket Layer) with 256-bit encryption. All users have a unique login, and all user activity is recorded and stored. No sensitive information is ever sent via email, and data is backed up hourly again with 256-bit encryption. Our number one priority is making sure your information is safe and secure.
  • Secure Client Records
    Client information is safe and secure thanks to our state-of-the-art encryption system. You will be the only one with access to encrypted client information, and you’ll never have to worry about losing information as all your notes, files, and information are backed up hourly using a 256-bit encryption process at our Tier IV data center.
  • Custom Forms and Questionnaires
    Create your own optional and required client forms, practice terms, and policy agreements to be filled out online. Forms can be customized by the types of questions and answer methods to assist you in gathering the most relevant and pertinent information about your clients. All forms and questionnaires are safely and securely stored in your admin for your records.

  • Online Booking and Availability
    Clients can login to view your available time slots for the hour, day, week and month. Offer as many different session lengths as you want, each with it’s own listed rate, and add flexibility for your clients. Clients can then schedule appointments in any time slots you choose to make available. Online booking gives your clients more options and control over fitting sessions into their own schedules increasing the ease and frequency of appointments booked.
  • Electronic Insurance Claim Submission
    We coordinate with a third party clearinghouse so you can easily submit your 837 EDI claims electronically through our system. Simply set up an account with the clearinghouse and enter your account credentials into CounSol.com. Pre-populated information allows you to complete the 1500 form with ease. CounSol.com makes creating claims, submit claims, and viewing claim status simple. If you submit claims offline, just complete the CMS-1500 form in our system and print it onto an OCR-scannable red ink paper form.
  • Client Journaling
    Your clients can log in to their secure account and write in their personal private journal at any time. Clients have the option to share each entry with their with their counselor at let it remain saved as private.
  • Schedule Group Sessions
    Offer and schedule group sessions for office visits, phone calls, or online chat sessions. Set the time, location, duration, rate and size of the group, and clients can view and register for groups sessions from their client portal. (Group Video Sessions are not supported)
  • Client Treatment Plans
    Prepare Treatment Plans with our easy to use templates featuring: Diagnosis descriptions, diagnosis axis codes, current risk assessments, concerns/issues, short-term and long-term goals, treatment objectives, treatment strategy, interventions and more.
  • Appointment Reminders
    Send automatic appointment reminders to your clients 24, 48, or 72 hours before their appointment time by email, text message, and/or phone call recording. Appointment reminders make your practice look professional and reduce the frequency of no-shows.

Work less. Do more.

Efficiency
With CounSol.com, clients can book their own appointments online, saving you time to focus on the work that really matters. Credit card processing, insurance claim filing, secure messaging to one or all of your clients - you can do it all in one place with just a couple clicks. Prepopulated client info and templates for session notes, progress notes, treatment plans, and more are built into the system to make documentation quick and easy.

Go anywhere. Be everywhere.

Accessibility
The telemental health industry is growing fast. Get in while it’s still early and keep your practice on the cutting edge by offering secure online video and secure online chat sessions. All connections run through our 256-bit encrypted Tier IV data center. You can conduct secure sessions through your laptop from anywhere in the US with a good internet connection.
  • Video Sessions
    Enhance your practice by offering clients secure live online video counseling. CounSol.com has specially designed features exclusively for counselors and clients who prefer counseling online via video sessions. Safe and secure video sessions take place within the protected client portal site. There are no software downloads; making it very simple to use on both ends, and video sessions are of unlimited use. (Requires Adobe Flash Player, not available on iOS or Android)
  • Chat Sessions
    Our online chat sessions are the safest method to preform instant messaging for counseling. Connect with clients through your secure admin while clients access the chat from their secure client site to ensure full security and privacy. All online chat sessions are stored in your admin records, and chat sessions are of unlimited use. (Requires Adobe Flash Player, not available on iOS or Android)
  • Client Progress Notes
    Maintaining accurate and up-to-date Progress Notes is simple, and features customizable diagnosis descriptions, current assessments, symptom descriptions, treatment plan status, notes, and plan of action with interventions
  • Secure Messaging
    Send and receive secure messages from your admin directly to your client’s secure site. Our secure message system helps prevent any outside individual from accessing personal information communicated between client and counselor.
  • Client Scheduling and Calendar
    Use your private admin Calendar for both personal and professional use - clients will only see your set availability. Customize your calendar to show only the times and session lengths you want to offer, and choose to display by the hour, day, week, or month. It’s easy to see what’s scheduled and what remains available. Set preferences and display options for clients to schedule online video sessions, online chat sessions, phone and office appointments. Both clients and counselor have access to booking appointments based on your terms and preferred availability.
  • Calendar Sync/Subscribe
    Sync your CounSol.com calendar appointments to your smart phone, tablet, or desktop calendar by either calendar subscribe or iCal. With calendar subscribe your device’s calendar will automatically be updated (synced) with changes made in your CounSol.com calendar.

  • Personal Account Manager
    We value all of our clients and take great pride in an outstanding level of personalized customer service you won’t find anywhere else. We know your time is valuable, so each account is assigned to one account manager who will assist you from the very start, get to know you and your practice’s needs, and stay with you as your main contact throughout your membership at CounSol.com.
  • CounselorListing
    Increase your practice’s exposure online through CounselorListing.com where potential clients can search the directory of counselors by the type of counseling and/or zip code. Listing your practice is a fast and easy way to give your practice the added exposure needed to help maintain and grow your client base.
  • Community Blog/Mailer
    With the ever-growing need for counseling and therapy services, CounSol.com believes that to better help those in need, we should also be helping each other. In our community blog and weekly mailer, we showcase articles, features, and original writing by counselors for counselors so community members can learn from, enlighten, comment on, and discuss ideas with other professionals in the field. Be seen, get heard, and continue to grow with people who care.
  • Help Guide
    We think it’s important to empower others and inspire confidence. While our account managers are ready to assist you in a moment’s notice, we’ve also provided a comprehensive and easy to use Help Guide right on your admin dashboard to help you familizarize yourself with the system, learn the processes for specific functions, and understand the functionality of all the great features provided on CounSol.com.
  • Referral Program
    Since going live in 2011, every feature and design aspect of our service has been developed and improved from suggestions and requests by members. Nearly all of our business comes from referrals by our own members. To show our appreciation, we developed a referral program that enables any member to automatically receive a reduction on their monthly rate for each new counselor they refer - for as long the new counselor remains a member, and with no limit to the number of referral credits that can be earned. We are eternally grateful for all the outstanding approval and support of our CounSol.com family.

Real people. Real help.

Community
Being a counselor can be lonely. When you register with CounSol.com you are immediately paired with an account manager who will stay with you for the duration of your membership. No random help desk. No generic service. You have the personal assistance you need, and the comfort of knowing someone is looking out for you. Our counselors look out for each other too, sharing articles, tips, and advice in our community mailer.

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  • " My patients said they love how easy it is
    to view and schedule sessions online "
  • " I love using this service. I wish I would have started using this when I first opened my practice. "
  • " I definitely feel I have a true competitive advantage over other counselors who do not use CounSol.com "
  • " Who needs an office assistant? CounSol does it all for a low monthly fee. You will not find an office assistant who is willing to work for this cheap. "
  • " Automatic appointment reminder text messages have greatly reduced my no shows. Appointment reminders alone make this service worth every penny "
  • " Offering online counseling has allowed me to increase patients scheduled per week and offer my services statewide "
  • " CounSol Complete Practice Management is a must have for anyone running their own practice "
  • " My patients feel like they are dealing with a true professional when they login to my secure patient area "
  • " For the first time I can pull up
    patient information and notes with ease "
  • " The most valuable business expense for my practice "
  • " A colleague recommended me to CounSol.com. Service sounded great, but did not truly realize how powerful this service was until implementing it into my practice "
  • " Now I cannot ever imagine running my practice
    without using CounSol.com "