Overview

You’re not simple. We’re not basic.

• Complete Practice Management
  CounSol.com complete practice management allows you to easily manage your practice and focus on what is most important; your clients. Your entire counseling practice - client notes, records, appointments and billing, for both online and offline clients - can now be managed from one easy to access site.
• Custom Client Site
  Easily create your custom client site to match your current website. Our tools allow you to choose fonts, colors, and add text and images. You simply post the HTML on your current site so your clients can click the link that directs them to the secure client portal. There your clients login to view their secure emails from you, schedule appointments, view/pay bills, and write in their private journal. Through the client portal, clients can also access secure online video and chat sessions.
• Client Billing & Invoicing
  Send invoice notifications via email to your clients, and process credit cards within CounSol.com using a third party payment processor that we have partnered with. With a payment processor, your clients can pay their invoices directly online through your portal without needing you to be available. Your private admin keeps track of payments received and alerts you to any pending invoices.
• HIPAA Compliant
  Our state-of-the-art service was designed to protect the privacy of all counselors and clients. Our servers are housed in a Tier-IV data center with SSAE16, HITRUST, ISO 27001 & PCI 2.0 compliance. PCI (Payment Card Industry) standards are applied to our internal systems and software. All traffic is required to use SSL (Secure Socket Layer) with 256-bit encryption. All users have a unique login, and all user activity is recorded and stored. No sensitive information is ever sent via email, and data is backed up hourly again with 256-bit encryption. Our number one priority is making sure your information is safe and secure.
• Secure Client Records
  Client information is safe and secure thanks to our state-of-the-art encryption system. You will be the only one with access to encrypted client information, and you’ll never have to worry about losing information as all your notes, files, and information are backed up hourly using a 256-bit encryption process at our Tier IV data center.
• Custom Forms and Questionnaires
  Create your own optional and required client forms, practice terms, and policy agreements to be filled out online. Forms can be customized by the types of questions and answer methods to assist you in gathering the most relevant and pertinent information about your clients. All forms and questionnaires are safely and securely stored in your admin for your records.

• Online Booking and Availability
  Clients can login to view your available time slots for the hour, day, week and month. Offer as many different session lengths as you want, each with it’s own listed rate, and add flexibility for your clients. Clients can then schedule appointments in any time slots you choose to make available. Online booking gives your clients more options and control over fitting sessions into their own schedules increasing the ease and frequency of appointments booked.
• Electronic Insurance Claim Submission
  We coordinate with a third party clearinghouse so you can easily submit your 837 EDI claims electronically through our system. Simply set up an account with the clearinghouse and enter your account credentials into CounSol.com. Pre-populated information allows you to complete the 1500 form with ease. CounSol.com makes creating claims, submit claims, and viewing claim status simple. If you submit claims offline, just complete the CMS-1500 form in our system and print it onto an OCR-scannable red ink paper form.
• Client Journaling
  Your clients can log in to their secure account and write in their personal private journal at any time. Clients have the option to share each entry with their with their counselor or let it remain saved as private.
• Schedule Group Sessions
  Offer and schedule group sessions for office visits, phone calls, or online chat sessions. Set the time, location, duration, rate and size of the group, and clients can view and register for groups sessions from their client portal. (Group Video Sessions are not supported)
• Client Treatment Plans
  Prepare Treatment Plans with our easy to use templates featuring: Diagnosis descriptions, diagnosis axis codes, current risk assessments, concerns/issues, short-term and long-term goals, treatment objectives, treatment strategy, interventions and more.
• Appointment Reminders
  Send automatic appointment reminders to your clients 24, 48, or 72 hours before their appointment time by email, text message, and/or phone call recording. Appointment reminders make your practice look professional and reduce the frequency of no-shows.

Work less. Do more.

Go anywhere. Be everywhere.

• Video Sessions
  Enhance your practice by offering clients HIPAA complaint secure live online video counseling. CounSol.com has specially designed features exclusively for counselors and clients who prefer counseling online via video sessions. Safe and secure video sessions take place within the protected client portal site. Our video platform allows for Counselors to screen share their desktop or specific windows on their computer. There are no software downloads; making it very simple to use on both ends, and video sessions are of unlimited use. Available on the following devices: Phones, Tablets, Laptops, Desktops.
• Chat Sessions
  Our online chat sessions are the safest method to preform instant messaging for counseling. Connect with clients through your secure admin while clients access the chat from their secure client site to ensure full security and privacy. All online chat sessions are stored in your admin records, and chat sessions are of unlimited use.
• Client Progress Notes
  Maintaining accurate and up-to-date Progress Notes is simple, and features customizable diagnosis descriptions, current assessments, symptom descriptions, treatment plan status, notes, and plan of action with interventions
• Secure Messaging
  Send and receive secure messages from your admin directly to your client’s secure site. Our secure message system helps prevent any outside individual from accessing personal information communicated between client and counselor.
• Client Scheduling and Calendar
  Use your private admin Calendar for both personal and professional use - clients will only see your set availability. Customize your calendar to show only the times and session lengths you want to offer, and choose to display by the hour, day, week, or month. It’s easy to see what’s scheduled and what remains available. Set preferences and display options for clients to schedule online video sessions, online chat sessions, phone and office appointments. Both clients and counselor have access to booking appointments based on your terms and preferred availability.
• Calendar Sync/Subscribe
  Sync your CounSol.com calendar appointments to your smart phone, tablet, or desktop calendar by either calendar subscribe or iCal. With calendar subscribe your device’s calendar will automatically be updated (synced) with changes made in your CounSol.com calendar.

• Personal Account Manager
  We value all of our clients and take great pride in an outstanding level of personalized customer service you won’t find anywhere else. We know your time is valuable, so each account is assigned to one account manager who will assist you from the very start, get to know you and your practice’s needs, and stay with you as your main contact throughout your membership at CounSol.com.
• CounselorListing
  Increase your practice’s exposure online through CounselorListing.com where potential clients can search the directory of counselors by the type of counseling and/or zip code. Listing your practice is a fast and easy way to give your practice the added exposure needed to help maintain and grow your client base.
• Community Blog/Mailer
  With the ever-growing need for counseling and therapy services, CounSol.com believes that to better help those in need, we should also be helping each other. In our community blog and weekly mailer, we showcase articles, features, and original writing by counselors for counselors so community members can learn from, enlighten, comment on, and discuss ideas with other professionals in the field. Be seen, get heard, and continue to grow with people who care.
• Help Guide
  We think it’s important to empower others and inspire confidence. While our account managers are ready to assist you in a moment’s notice, we’ve also provided a comprehensive and easy to use Help Guide right on your admin dashboard to help you familiarize yourself with the system, learn the processes for specific functions, and understand the functionality of all the great features provided on CounSol.com.
• Referral Program
  Since going live in 2011, every feature and design aspect of our service has been developed and improved from suggestions and requests by members. Nearly all of our business comes from referrals by our own members. To show our appreciation, we developed a referral program that enables any member to automatically receive a reduction on their monthly rate for each new counselor they refer - for as long the new counselor remains a member, and with no limit to the number of referral credits that can be earned. We are eternally grateful for all the outstanding approval and support of our CounSol.com family.

Real people. Real help.