Session booking can be a pain point for clients and counselors. The therapy appointment scheduling software from CounSol.com takes the hassle out of the session booking process and helps reduce no-shows and cancellations.
No-show appointments cost a private therapy practice financial resources and time that could be spent on other clients or business facets. Cancellation and no-show rates vary throughout the healthcare industry; however, the average national rate is approximately 18 percent. One study from the National Library of Medicine shows that revenue across the U.S. healthcare system would increase to nearly $51.8 million annually if the average no-show and cancellation rate dropped to 5 percent.
How Our Therapy Appointment Scheduling Software Can Help
At CounSol.com, our therapy appointment scheduling software helps to reduce no-shows, cancellations, and skipped appointments. Here is how our comprehensive practice management platform works to lower the missed appointment rate for our counselors:
Online Scheduling
The ability to schedule appointments online plays a role in decreasing skipped sessions or missed appointments. Often the timeframe between a current therapy session and scheduling the next causes clients to fall behind on booking appointments. Online scheduling helps reduce the time between sessions and allows clients to easily plan appointments in advance.
The CounSol.com platform offers secure, personalized portals where therapy clients can view appointment calendars and schedule counseling sessions straight from their computer or device.
Automated Appointment Reminders
Utilizing therapy appointment scheduling software to offer clients online booking options is one way to reduce no-show appointments. Another important way to lower cancelations and missed sessions is to ensure that your practice management software sends automated appointment reminders to clients.
The CounSol.com software sends automated appointment reminders to clients 24, 48, or 72 hours before a session. This added feature increases therapy practice professionalism and works to keep practitioners and patients up-to-date on all scheduled sessions.
Preferred Method Of Contact
Automated reminders should also be sent via the best contact method for counseling clients because many prefer one form of communication over another.
For this reason, the CounSol.com platform offers the option to send automated reminders to clients through email, text, phone call recording, or all three to ensure session reminders are received.
Telehealth Appointment Options
Scheduling and follow-up reminders are important ways our therapy appointment scheduling software helps lower no-show rates. However, another contributing factor is the appointment options available to clients. Some counseling clients prefer all in-person appointments, while others prefer telehealth options or a combination.
At CounSol.com, we ensure that all clients can receive the care they need, whether they prefer to schedule face-to-face sessions or only virtual appointments. Patients and practitioners can engage in secure telehealth communication via live video conferencing, group therapy sessions, or instant messaging through protected online portals.
Secure Follow-Up Messaging
Maintaining communication beyond a therapy session by making follow-ups feasible and personal is also important. Regular communication is essential to clients feeling cared for throughout their therapy journey.
Our therapy appointment scheduling software allows patients and practitioners to send and receive messages and emails through their secure, HIPAA-compliant sites. This secure messaging system helps prevent any outside individual from accessing personal information while also making client and counselor communication viable and streamlined.
Try Our Therapy Appointment Scheduling Software Today
Contact the CounSol.com team if you want to find practical ways to reduce no-shows inside your therapy practice. Schedule a free 14-day trial to see how our practice management software makes session scheduling a breeze for you and your clients.
