A large part of maintaining high client retention rates inside a therapy practice is utilizing EHR software systems that simplify and streamline communication. Therapist client management software from CounSol.com can contribute to growth in client retention rates within counseling practices in several strategic ways.
There is an increasingly high need for mental health help and resources in the United States. According to Mental Health America (MHA), 18 percent of adults (more than 43 million Americans) cite struggles with a mental health conditions or substance abuse. However, many therapy clients discontinue counseling or therapy after just one session.
Here at CounSol.com, we work to make practice management easy for our counselors so they can focus on the therapy needs of their clients. Here are some select ways that we help counseling practices with client retention rates:
We Offer Personalized System Portals
An essential component of client retention and relationship management is ensuring that clients are confident they are receiving the highest quality of counseling care. At CounSol.com, we offer therapist client management software that allows each client portal to be customized to match a couseling website and to make forms, notes, and questionnaires accessible online for in one secure location.
Client portals can also be customized to help alleviate the feeling of information overload. Having paperwork available online for clients to complete in the comfort of their home can help scheduled appointments focus solely on a client’s therapy needs. Client sites also allow users to send and receive secure emails, compose private journal entries, pay bills, and schedule appointments quickly.
We Simplify Scheduling Practices
Delayed scheduling and appointment booking conflicts are also a common issue surrounding EHR systems and client retention rates. At CounSol.com, we simplify the process because scheduling procedures should not prevent clients from receiving the help they need and want. On the client-facing side of the portal, practitioners can set availability by selecting days, times, and session lengths in their administration calendar settings. Once the site is customized, therapy clients can book appointments online and receive regular reminders.
Counselors and clients can also benefit from the calendar syncing features built into our specialized therapist client management software. Users can easily view their appointments on their custom portal and coordinate their calendars across their smartphones, tablets, and desktops.
We Offer Secure Telehealth Options
In addition to complex scheduling practices, the inability to meet in person for some clients can contribute to low retention rates. More and more therapy clients are choosing telehealth options to meet remotely due to busy schedules, health concerns, or personal preferences. Communicating securely through customized sites can be done on various devices through the therapist client management software at CounSol.com.
Telehealth options through our online portals also offer convenient services such as screen sharing, secure online chats, and group sessions. Additionally, counselors and clients can access as many video sessions as needed without software downloads.
Try Our 14-Day Free Trial At CounSol.com
Streamlining appointment scheduling, paperwork, and telehealth options through one secure online portal can help therapy practices achieve higher client retention rates.
Contact us today or try our therapist client management software, free for 14 days, and discover how we can help meet the unique needs of your counseling practice.
